Cancellation Policy
At Sumrat, we strive to provide the best customer experience when it comes to shopping. We understand that sometimes you may need to cancel an order, and we have outlined our cancellation policy below to ensure a smooth and hassle-free process for you.
Order Cancellation:
1.Cancellation Timeframe:
You can cancel your order within 24 Hours from the time of placing it. After this timeframe, your order may have already been processed and shipped.
2.How to Cancel an Order:
To cancel your order, please contact our customer support team as soon as possible. Kindly provide your order number and relevant details when contacting us for a faster resolution.
3.Refund Process:
If your order is eligible for cancellation within the specified timeframe, we will initiate a refund for the full amount paid. The refund will be processed using the original payment method you used during the checkout process. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
4.Shipped Orders:
Unfortunately, we cannot cancel an order that has already been shipped. In such cases, you can proceed with our return policy, which can be found on our website.
5.Customized or Made-to-Order Items:
Please note that orders for customized or made-to-order items cannot be canceled once production has started. These items are specially created based on your preferences and requirements.
6.Communication regarding Cancellation:
We will send you an email confirmation once your order cancellation has been processed. If you do not receive this email within 48 hours, please contact our customer support team to verify the status of your cancellation.
If you have any further questions or concerns about our cancellation policy, please feel free to reach out to our customer support team. We are here to assist you and ensure your satisfaction.
Thank you for choosing Sumrat for your clothing needs. We appreciate your business!
Sumrat
